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Responsible for handling teller transactions in a timely and accurate manner in a positive and professional manner in accordance with bank policies and procedures. Understands and keeps informed of bank products and services.Identifies possible customer needs and refers customer to other areas of the bank for assistance as needed.
Ability to operate teller equipment with minimal supervision.
Maintains teller window in a neat and organized manner.
Responsible for counting, packaging and controlling money in accordance with bank procedures.
Handles miscellaneous duties as assigned by branch manager which may include but are not limited to: sales of cashier’s checks, money orders, etc.
Balances the teller window on a daily basis in accordance with policy.If applicable reports, teller differences to appropriate personnel in a timely manner.
Responsible for compliance with the bank’s security procedures.Understands robbery and extortion instructions.Remains alert for security risks including money laundering, forgeries, robbery, fraud, counterfeit etc. and reports to appropriate personnel and external authorities as detailed in the bank’s security policy.
Understands regulatory compliance issues related to the teller position including but not limited to Expedited Funds Availability (Reg CC), Bank Secrecy Act, Community Reinvestment Act (Reg BB) and other related regulations.
Responsible for processing proof in an accurate and efficient manner at the branch level as needed.
Skills Required:
Strong customer service skills that include professional appearance and attitude.
Strong verbal communication skills.
Ability to work well with numbers.
Exhibits strong work habits including good attendance and ability to follow policies and procedures.
Ability to operate appropriate machinery including 10-key, teller machine and cash counting machine.
 
Education:
High school diploma or equivalent.
Previous teller or cashier work preferred.